Refund & Returns Policy
REFUND & RETURNS POLICY
*Please note the below advice pertains to ONLINE PURCHASES ONLY. For in-store purchases please refer to your transaction receipt.
Soul Sisters aims to provide outstanding customer service to ensure every customer is 100% satisfied with your purchase. Therefore we provide a 7 day returns policy for online orders only, where shoppers will be entitled to an exchange, credit note or refund, should the following conditions be accepted.
Your item must not have been warn, washed or altered from its original condition in any way;
The swing tag must still be attached to the item and the item must be returned in the original packaging in which it was received; Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
The item must be a full priced item. We do not give refunds on items that are on sale. Please ensure that you are certain about your purchase;
For hygiene purposes, we are unable to accept refunds on earrings, underwear or swimwear.
Soul Sisters reserves the right to refuse refunds if the above conditions are not met by the customer.
For all our Western Australian customers we are happy to accept returns in store.
If you wish to receive a refund this will be processed online, even if you return the garment in person. Please allow a 5 day turn around for refunds to re-appear in to your account.
INSTRUCTIONS FOR RETURNING A PURCHASE
1.If you wish to return an item, please email us at email@example.com, outlining the item as thoroughly as possible (style name, size, colour, amount paid incl. postage) and the reason for return.
2.You will receive a reply approving your return, the item must then be returned to the store within 5 days or returns will not be accepted.
3.We will notify you by email once your refund has been processed. Please allow 5-7 days for this.
Please Address to;
73 Market Street
Please not, if you are making a return, you are responsible for shipping back to Soul Sisters and in the case of an exchange the customer is responsible for the new item being shipped back to you. Please supply a prepaid postbag in with the returned items so we can send your new garment(s) back to you - alternatively we can take payment for the postage cost prior to sending you your new garment(s).
If you have received an item that you believe has a manufacturing fault, please contact us at firstname.lastname@example.org and we will try and resolve the problem as fast as possible. Please help us by providing an image displaying the fault, which will speed up the returns process.
Faulty items are classified as faulty where they are received with a manufacturing fault, which has occurred within a reasonable time frame.
Items damaged as a result of wear and tear over time will not be deemed faulty.
Items that have obviously been damaged in transit by the carrier will not be deemed faulty.
If an item is deemed faulty, the supplier will reserve the right to repair or replace the item before crediting Soul Sisters. Therefore, we are only able to pass on refund to the customer if the manufacturer decides the faulty item cannot be repaired or replaced first.
When emailing email@example.com with your return, please clearly outline the fault and where it is situated on the product, to help us understand where the item has been damaged.